Refund policy

Thank you for choosing [Your Company Name]. This Refund Policy outlines the terms and conditions regarding refunds for IPTV subscriptions purchased through our website (“Services”). By making a purchase, you agree to comply with this Refund Policy.

1. Refund Eligibility

1.1. Refunds may be available under the following circumstances:

  • Technical Issues: If you encounter persistent technical issues or difficulties accessing our Services despite reasonable attempts to resolve them with our customer support team.

1.2. We reserve the right to determine eligibility for refunds on a case-by-case basis, taking into consideration the specific circumstances and details of each request.

2. Refund Process

2.1. To request a refund, please contact our customer support team within [specified time period] from the date of purchase. You will be required to provide the following information:

  • Order details (e.g., order number, purchase date)
  • Description of the issue or reason for the refund request

2.2. We may require additional information or documentation to evaluate your refund request. Failure to provide the requested information may result in the denial of your refund request.

2.3. Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take a certain period for the refund to be reflected in your account.

3. Non-Refundable Items

3.1. The following items are generally non-refundable:

  • Activated Subscriptions: Once an IPTV subscription has been activated or accessed, it is considered consumed, and no refund will be provided.

3.2. In the event of a refund, any content or access associated with the refunded subscription will be revoked or disabled.

4. Disputes and Chargebacks

4.1. If you have concerns or disputes regarding a charge or purchase, we encourage you to contact our customer support team first. We will make reasonable efforts to address and resolve any issues or misunderstandings.

4.2. Initiating a chargeback or dispute with your payment provider without first contacting our customer support team may result in the suspension or termination of your account and future services.

5. Changes to Refund Policy

5.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

6. Contact Us

6.1. If you have any questions, concerns, or inquiries regarding this Refund Policy or our refund process, please contact our customer support team. We will be happy to assist you.


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